Our Mission.

To enhance the lives of older adults and disabled individuals by supporting them with a person-centered lifestyle to help them remain at home and in the community promoting their personal choice. 

About Excellacare.

We are locally owned and operated and are devoted to providing the best in-home care possible to our community. 

The Excellacare Advantage.

1. An Economical Solution. Our nurses and therapists who come to your home are usually covered by insurance. Our home health aides will provide personal care, bathing, meals, housekeeping, laundry, and medication management for as little as $30 per day. There are many insurance companies that may pick-up this cost as well.

2. Personalized, One-On-One Care. We pride ourselves on hiring dependable, polite, and cooperative staff and try to provide you with a single caregiver who will be there when you need her. Our hourly staff can be hired between 1 to 24 hours per day in shifts when your care need is more intensified. 

3. Professional Staffing Coordinators. Excellacare offers professional coordinators who work 24 hours a day, 7 days a week to manage your needs and find solutions when you want to stay at home. There are many consultants who charge large fees on an hourly basis to help you figure out a solution in your home. Our coordinators offer this service on a no-cost basis and they are well connected to the community so that they have all the resources right at their fingertips. 

 

How to get started.

We are available 24/7 to discuss a caregiving solution that meets your needs. Please call us toll free at 888-476-9091 to set up an in-home consultation with our staffing coordinator, Sue Mize, who will be happy to set up services.

 

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Our Team.

Our staff are experienced and licensed, as well as bonded and insured. All qualifications, certifications, and backgrounds are verified, and each person brings a variety of diverse skills with them, such as hospice or hoyer lift experience, to fit any of your needs.

 

Our Services.

At Excellacare, our goal is to help you and your loved ones maintain day-to-day comfort and independence by delivering quality home care. To ensure you receive the very finest, our caregivers are carefully screened and selected, and participate in ongoing training to learn new skills and all the modern aspects of home health care. We offer both medical and caregiver services depending on your needs.

Medical Services. A person-centered team approach providing medical case management and communication by licensed and certified staff.

  • Comprehensive, Skilled Nursing
    • Medication Management and Education
    • Wound Care Management
    • Ostomy and Catheter Maintenance
    • Chronic or Acute Pain Management
    • Cardiac and Surgical Patient Care
    • Home Infusion Therapy
  • Physical, Occupational, and Speech Therapy
    • Therapies Ordered by Medical Doctor
    • Post Rehab Therapy in Home
    • Post Injury or Accident Therapy
  • Medical Social Work 
    • Mental Health Counseling: Depression and Anxiety
    • Support for Isolated Individuals 
  • Home Health Aide Service
    • Bathing and Grooming
  • Dietitian Services
    • Nutritional Assessment
    • Meal Planning

 

Caregiver Services. Providing temporary or long term services delivered by qualified caregivers who are supervised, bonded, and insured.

  • Home Health Aide / Personal Care Assistant
    • Bathing
    • Personal Grooming and Incontinence Assistance
    • Medication Assistance
    • Meal Preparation and Service
    • Home Cleanliness Maintenance and Laundry
    • Assistance with Errands and Transportation
    • Care and Companionship
  • Services Can Be Arranged From 1-24 Hours Per Day
  • Both Female and Male Caregivers Available
  • Communication to Out-of-Town Relatives

Payments Accepted.

  • Medicare
  • Medicare Advantage
  • Blue Cross Blue Shield
  • Blue Care Network
  • United Health Care
  • Meridian
  • Health Plus
  • Medicaid
  • Medicaid Waiver
  • Long Term Care Policies
  • Auto Insurance
  • Personal Policies
  • Workers Compensation
  • All major credit cards

FREQUENTLY ASKED QUESTIONS

What are the differences between Home Health Aides, Nurses and Therapists?
A Home Health Aide is a trained staff member who can help our clients with custodial needs such as preparing meals, changing bed linens, doing laundry, assisting with bathing and personal care and making sure you get your medication. A Nurse is a licensed staff member who, under doctor’s orders, manages a patient's health condition following hospitalization or his onset of a health condition. A Therapist is a licensed individual who assists in the physical recovery of a patient following the onset of a health condition. A Therapist develops physical routines for a patient that helps in one's recovery.

What is the difference between Medicare and Medicaid?
Medicare is a government program available to all persons over the age of 65. Medicare pays for a variety of health maintenance programs for persons in their homes, including nursing and therapy. Medicaid is a government assistance program available to qualified individuals who are unable to financially pay for health or well-being services. One does not need to be 65 years old to qualify for Medicaid services.

Do I need to have a doctor request for a Nurse or Therapists?
Yes, when a person has a need that is provided by a nurse or therapist, a doctor's order is mandatory. The nurse or therapist works under the doctor and communicates to the doctor the patient's progress. The doctor monitors the progress and directs the care of the patient.

Do I need to have a doctor request a Home Health Aide?
No, since Home Health Aides assist with daily living activities that are non-medical in nature. Often, however, if services are covered under a medical insurance of any type, an order by the doctor is usually requested, and the patients progress is documented and tracked by the medical insurance company.

How long can I have your services for?
Excellacare services are available to anyone for any length of time necessary. Services covered under Medicare generally are paid for, initially for 60 days, and additional periods are authorized if needed.

What areas of town do you cover for your services?
Services are available in Wayne, Oakland, Macomb and Washtenaw counties. Services in other counties may be available based on staff availability.

Why should I go with a Home Health Care Agency?
Excellacare's personnel are bonded and insured, covered for workmens' compensation and unemployment. We are able to provide a substitute person if your regular caregiver is ill or requests time off. Since all of our staff members are employees, not contractors, we make sure all the federal and state taxes are paid and we make all the FICA contributions. If you do not have services through on agency, these financial and insurance obligations become part of your own obligation and can be quite paperwork intensive.

What does Bonded and Insured mean?
All Excellacare staff, before hiring, are checked for credentials and work experience. Once the staff is hired, Excellacare provides additional insurance to our clients by professionally insuring them for liability. Bonding provides insurance for staff handling financial transactions.

Can I request a different Aide if I want?
Yes, of course. If you feel that the staff provided does not meet your needs for any reason, a new staff member can be requested. Perhaps you need extended hours that the staff cannot commit to, or maybe your needs change and the staff originally provided is no longer qualified to attend to your needs. Staff with all types of training is available.

Is there a minimum or maximum amount of time and/or service in order to use Excellacare?
Excellacare provides services on an hourly or visit basis. Any number of visits can be ordered, however, Excellacare usually asks our clients for a four-hour minimum on an hourly basis. We accept all major credit cards, health insurances and private pay.

Do you monitor the Home Health Aides, Nurses and Therapists?
All staff members are monitored by our professional office staff. The staff provides weekly progress notes to management, who carefully check the work and or progress of the client. Our staff is supervised by a Registered Nurse. All staff maintains regular contact and training by our management. Routine home supervisory visits by management are made on a regular basis. 24-hour, on-call supervision is also available.

I want to use Excellacare, how do I begin?
Call our office and speak to one of the coordinators for your care need. You will be directed to the individual who can best help you get started. This service does not cost you anything; we do not have any registration fees or hidden costs.

CONTACT

Excellacare, Inc.
20853 Farmington Rd
Farmington, MI 48336
Toll Free: 888-476-9091
Phone: 248-476-9091
Fax: 248-476-1011

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Excellacare is always looking for new caregivers to add to our staffing team. If you have prior experience as a caregiver and are interested in applying for employment, please send your resume to careers (at) excellacare.com.